Frequently asked question (FAQ)

What is Karolina Olsson?

Like so many women, we were exhausted but unable to sleep. So we built something better — a simple nightly ritual that actually works. No heavy pills. No complicated routines. Just beautiful, effective products designed to help you wake up refreshed.

Do you offer free shipping?

Yes, we offer free shipping on all orders with no minimum order value and no hidden conditions. We want your shopping experience to be as simple and enjoyable as possible.

How long does delivery take?

Orders are processed within 1–3 business days. Standard delivery usually takes 5–7 business days. This means your order should arrive within 6–10 business days. Once your package has been shipped, you will receive a tracking link to follow your delivery in real time.

Do you ship internationally?

At the moment, we only ship within United kingdom. Our current focus is on providing the best possible service to our local customers. Should this change in the future, we will of course inform our community first.

What is your return policy?

No worries if you change your mind. You can return your items within 100 days of receiving your order. Simply contact us at Info@karolinaolsson.com and we will guide you step by step through the return process.

How long does a refund take?

Once your return has been approved, refunds are usually processed within 7 business days. Depending on your bank, it may take a little longer for the amount to appear in your account.

Do you offer exchanges?

Yes, of course. If you would like to exchange an item, please contact us at Info@karolinaolsson.com and we will be happy to help you find a suitable alternative.

Which payment methods do you accept?

We accept a variety of secure payment methods, including American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, and Visa. All payments are processed via an SSL-encrypted connection to ensure your data is fully protected.

Is my personal data secure?

Yes, absolutely. Protecting your personal information is our top priority. Karolina Olsson does not store sensitive payment details, and our checkout process is fully encrypted to safeguard your privacy.

What should I do if my order hasn’t arrived?

Please first check the tracking status using the link provided in your shipping confirmation. If your package has not arrived after 7 business days, contact us at Info@karolinaolsson.com and we will resolve the issue as quickly as possible.

What if I receive a damaged item?

We’re very sorry if this happens. Please contact us at Info@karolinaolsson.com with a short description and, if possible, a photo of the damaged item. We will arrange a replacement or a full refund whichever you prefer.

Can I change or cancel my order?

As long as your order has not yet been shipped, we may be able to change or cancel it. Please contact us as soon as possible after placing your order so we can assist you.

Need further assistance?

We’re always happy to help. Simply send us an email at Info@karolinaolsson.com and our friendly support team will get back to you as quickly as possible.

Company details

Website Name: Karolina Olsson
Company Name: Multi Linker
Address: Iepenweg 36, 1091JM Amsterdam, Netherlands

Chambers of commerce: 99426897
VAT number: NL005385539B55
Email: Info@karolinaolsson.com
Phone: +31853035797

Monday to Friday:
9:00 AM – 5:00 PM (London Time, GMT)
Saturday to Sunday:
9:00 AM – 5:00 PM (London Time, GMT)

Average response time: within 2 business hours